Refunds & Returns
If you are for any reason dissatisfied with an item purchased from our website you may return it to any Dis-Chem store for a full refund, replacement or exchange, provided you have the original tax invoice, and items are returned within 6 (six) months of purchase, provided that the product has not expired within such time. Should you not have an invoice, we will be happy to exchange your purchase at the current system price. For hygiene reasons earrings for pierced ears may not be returned or exchanged. Gift cards purchased will not be refunded. If you you have not received your Gift Card, please contact us within one month to re-issue. Please phone Customer Services on 0860 347 243 to find the store nearest you. We do not guarantee that you will be automatically refunded. The decision to refund is solely at the discretion of the manager of the store where you return the product, having inspected the condition of the item returned.
Please note: Dis-Chem will not accept any returns of any products of which the packaging has been removed, opened or tampered with, any products of a personal nature due to hygiene and sanitary considerations or any pharmacy products due to pharmacy law requirements. Refunds are bank dependent and may take up to 10-14 working days to reflect.
If for any reason you would like to cancel an order you may contact our Customer Services Centre on 0860 347 243. While any cancellation of orders will be accepted at our sole and absolute discretion and we provide no warranty that any cancellation of any order will be accepted, any cancellation which we do accept will only be accepted in the event that you notify us of your intention to cancel prior to dispatch of the order in question.
We reserve the right to debit your payment card for the delivery fees in respect of any cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of the Terms.